Refund policy

Last Updated: October 29, 2026

Thank you for shopping with Pyxcxm. This Return & Refund Policy explains our return and exchange eligibility, return procedures, shipping arrangements, and refund timelines for purchases made through pyxcxm.shop.

1. Return and Exchange Period

We accept eligible returns and exchanges within 30 calendar days of delivery.

The 30-day period begins on the date your order is marked as delivered by the shipping carrier.

To request a return or exchange, please contact us at service@pyxcxm.shop within 30 calendar days of receiving your order.

This policy applies to eligible orders delivered within the United States.

2. Return and Exchange Eligibility

We accept returns and exchanges for both defective and non-defective products.

Eligible reasons include:

  • Receiving a damaged or defective product

  • Receiving an incorrect item

  • Receiving a product that does not match its description

  • Ordering the wrong item

  • Changing your mind about a purchase

  • Purchasing an item that is not suitable for your intended use

We accept products in new or slightly used condition, including products that have been opened or lightly used.

To qualify for a return or exchange:

  • The request must be submitted within 30 calendar days of delivery.

  • The product must be in new or slightly used condition, unless the return concerns a defective or damaged item.

  • All available original components and accessories should be included.

  • The product must not have been intentionally damaged, substantially modified, or subjected to excessive misuse.

  • The product must be packaged securely for return shipping.

Original packaging is preferred but is not required if the product can be returned safely in suitable protective packaging.

Products damaged through normal inspection or found to be defective may still qualify for a return or exchange.

3. How to Request a Return

To request a return, please follow these steps:

Step 1: Contact Customer Support

Email service@pyxcxm.shop within 30 calendar days of delivery.

Include the following information:

  • Your order number

  • The product you wish to return

  • The reason for your return

For damaged, defective, or incorrect items, you may include photographs to help us review your request.

Step 2: Receive Return Authorization

Our customer support team will review your request and provide return instructions.

Please wait for confirmation before sending your return.

Step 3: Prepare Your Package

Place the product and its available accessories in suitable protective packaging.

A return shipping label is included in the original package.

If the return label is missing or damaged, please contact service@pyxcxm.shop for assistance.

Step 4: Ship Your Return

Attach the return shipping label to your package and send it to the designated return facility according to the provided instructions.

Please keep your shipment receipt or tracking information until your return has been completed.

Step 5: Return Inspection and Refund

After the returned package is received, we will review the item to confirm that it meets the applicable return conditions.

Once the return is approved, your refund will be processed according to the timeline described below.

4. Return Shipping Costs

Pyxcxm covers the return shipping costs for eligible returns and exchanges.

This applies to both defective and non-defective products, including eligible change-of-mind returns.

  • Return Shipping Fee: $0.00 USD

  • Exchange Shipping Fee: $0.00 USD

  • Restocking Fee: $0.00 USD

Customers are not charged a restocking fee for approved returns.

Please use the designated return shipping label and follow the return instructions provided by our customer support team.

5. Return Method and Address

Returns are accepted by mail only.

We do not offer in-store returns or physical drop-off services.

Return packages must be sent to our designated return facility using the provided return instructions.

The appropriate return address will be confirmed when your return request is approved.

Our business registration address in China is not the return destination. Please do not send returns to that address.

If you need assistance locating the return label or confirming the correct return destination, contact service@pyxcxm.shop.

6. Exchanges

We accept eligible exchange requests within 30 calendar days of delivery.

Exchanges are available for products that are defective, damaged, incorrect, or otherwise eligible under this policy.

To request an exchange:

  1. Email service@pyxcxm.shop with your order number and exchange request.

  2. Specify the product you would like to exchange and the reason.

  3. Wait for our customer support team to confirm the exchange instructions.

  4. Return the original product using the provided return instructions.

  5. Once the exchange is approved, we will arrange shipment of the replacement item.

Direct exchanges are supported. Customers are not required to place a separate order to request an eligible exchange.

Exchanges are subject to product availability. If the requested replacement is unavailable, we will contact you to discuss the available options, including a refund.

Pyxcxm covers the shipping costs associated with approved exchanges.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at service@pyxcxm.shop.

Include your order number and a description of the issue. Photographs may be helpful when reviewing the request.

Depending on the circumstances, we will arrange an eligible return, replacement, or refund.

Customers are not responsible for return or replacement shipping costs associated with damaged, defective, or incorrectly delivered products.

8. Refund Processing Time

Once we receive and approve your returned item, your refund will be credited to your original payment method within 7 calendar days.

Refunds are issued in United States dollars (USD).

The refund amount will reflect the eligible returned items and any applicable refundable taxes.

We do not charge restocking fees or deduct return shipping charges from approved refunds.

If you have questions about a refund, please contact service@pyxcxm.shop with your order number.

9. Non-Eligible Returns

The following returns may not be accepted:

  • Requests submitted more than 30 calendar days after delivery

  • Products that have been substantially modified or intentionally damaged by the customer

  • Products showing excessive wear or misuse beyond slight use, unless the issue relates to a qualifying defect

  • Returns that do not contain the item originally purchased

These restrictions do not affect eligible claims involving defective, damaged, or incorrect products or any rights provided by applicable consumer protection laws.

If you are unsure whether your product qualifies for a return, please contact our customer support team before shipping it.

10. Order Cancellations

If you need to cancel an order, please contact service@pyxcxm.shop as soon as possible.

We will review your request and confirm whether cancellation is possible.

Orders that have already been processed or shipped may not be eligible for cancellation.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

11. Contact Information

If you have questions about returns, exchanges, refunds, or order-related concerns, please contact us.

Brand: Pyxcxm

Operating Company: Shenzhen Xunxinda Technology Co., Ltd.

Customer Support Email: service@pyxcxm.shop

Website: https://pyxcxm.shop

Business Address:

Room 301, No. 10, Hebei Zhongxiang, Maantang Community, Bantian Street, Longgang District, Shenzhen, Guangdong 518129, China

This is our business address and is not a return shipping destination.

Please contact our customer support team for return authorization and the appropriate return instructions.