Privacy policy

Last Updated: October 29, 2026

At Pyxcxm, we respect your privacy and understand the importance of protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

This policy applies to https://pyxcxm.shop, operated by Shenzhen Xunxinda Technology Co., Ltd.

By using our website, you acknowledge the data practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that is reasonably necessary to operate our online store, process orders, provide customer support, and maintain our website.

Information You Provide Directly

When you place an order, contact us, or create an account, we may collect:

  • Full name

  • Email address

  • Telephone number, if provided

  • Billing address

  • Shipping address

  • Order details and purchase history

  • Customer account information, if applicable

  • Messages and information submitted through our contact forms or customer support email

Payment and Transaction Information

When you make a purchase, payment information is processed through the payment services available at checkout.

Depending on the payment method, we may receive transaction-related details, such as payment confirmation, payment status, and limited payment method information.

Payment service providers process sensitive payment details according to their own security practices and privacy policies.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and website navigation activity

  • Date and time of visits

  • Referring website information

  • Cookie identifiers and similar technical information

This information helps us operate the website, identify technical problems, understand website usage, and improve our services.

2. How We Use Your Information

We use personal information for legitimate business and service-related purposes, including:

Order Processing

  • Confirming and processing purchases

  • Preparing orders for shipment

  • Arranging delivery through our U.S.-based logistics partners

  • Providing order confirmations and tracking information

  • Managing returns, exchanges, and refunds

Customer Support

  • Responding to product questions

  • Assisting with order inquiries

  • Addressing shipping and delivery issues

  • Reviewing return and refund requests

  • Communicating with customers about their purchases

Website Operations

  • Maintaining website functionality

  • Improving navigation and usability

  • Managing customer accounts, where applicable

  • Identifying technical errors

  • Detecting suspicious or unauthorized activity

Marketing and Communications

If you subscribe to marketing communications, we may use your contact information to send product updates, store announcements, or promotional messages.

You may unsubscribe from marketing emails at any time using the unsubscribe link in the message or by contacting us directly.

Legal and Administrative Purposes

We may process information when necessary to comply with applicable laws, maintain business records, resolve disputes, or protect our legal rights.

3. How We Share Personal Information

We may share personal information with service providers and business partners when reasonably necessary to operate our online store and fulfill customer orders.

These may include:

E-commerce Platform Providers

Our website operates using Shopify, which provides services supporting our online store, order management, and checkout functions.

Payment Service Providers

Payment processors receive information necessary to authorize and process payments, refunds, and related transactions.

Shipping and Fulfillment Partners

We work with logistics partners in the United States to fulfill and deliver customer orders.

We share relevant delivery information, such as the recipient's name, shipping address, and contact details, when necessary to arrange shipment and delivery.

Customer Service and Technical Providers

Service providers may process information to help us maintain our website, respond to customer requests, and operate business systems.

Analytics and Advertising Providers

Depending on the tools enabled on our website, certain usage information may be shared with analytics or advertising providers to measure website performance and support advertising activities.

Some advertising-related disclosures may be considered the sale or sharing of personal information under applicable U.S. state privacy laws, even when no money is exchanged.

Legal Requirements

We may disclose information if required by applicable law, a valid legal request, or when reasonably necessary to protect customers, our business, or others.

We do not authorize service providers to use customer information for purposes unrelated to the services they provide to us, except as otherwise permitted by applicable law or their own disclosed practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and understand how visitors interact with our store.

These technologies may be used for:

  • Maintaining shopping cart functionality

  • Remembering website preferences

  • Supporting checkout and account features

  • Improving website performance

  • Understanding website traffic and usage

  • Supporting analytics and advertising activities where enabled

Some cookies are necessary for website operations, while others may be optional.

You can manage or restrict cookies through your browser settings. Depending on your location and the privacy controls available on our website, you may also have additional options for managing non-essential tracking technologies.

Disabling certain cookies may affect shopping cart functionality, account features, or other parts of the website.

5. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of eligible personal information

  • Request a copy of certain personal information

  • Opt out of certain uses or disclosures of personal information for targeted advertising

  • Withdraw consent where processing depends on your consent

  • Appeal certain decisions regarding privacy requests, where applicable

To submit a privacy-related request, contact:

service@pyxcxm.shop

Please include sufficient information for us to identify your request.

We may need to verify your identity before providing access to, correcting, or deleting personal information.

We will review and respond to privacy requests in accordance with applicable laws.

We will not discriminate against customers for exercising their applicable privacy rights.

6. Marketing Preferences

If you have subscribed to marketing communications, you can unsubscribe at any time.

You may:

  • Select the unsubscribe link included in a marketing email

  • Contact service@pyxcxm.shop to request removal from our marketing email list

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages, such as order confirmations, shipping updates, or responses to customer service requests.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Whether you have an active customer account

  • The status of your orders

  • Customer support and return requests

  • Applicable tax, accounting, and recordkeeping obligations

  • Fraud prevention and security requirements

  • Other applicable legal obligations

When personal information is no longer needed, we take reasonable steps to delete, anonymize, or otherwise securely manage it in accordance with applicable requirements.

8. Data Security

We recognize the importance of maintaining the confidentiality and security of customer information.

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, or disclosure.

Our website also relies on the security measures and data-handling practices of the e-commerce platform, payment providers, and other service providers involved in operating our store.

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

If you believe your personal information has been compromised or your account has been accessed without authorization, please contact us promptly.

9. International Data Processing

Pyxcxm serves customers in the United States and is operated by Shenzhen Xunxinda Technology Co., Ltd., a company based in China.

Customer orders are fulfilled through our logistics partners in the United States.

Because our business operates across different locations and uses third-party service providers, personal information may be processed or stored in countries other than the country or state where you reside.

Such processing may be subject to different data protection laws.

Where required, we take appropriate steps to support lawful handling and transfer of personal information.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children under the age of 13.

We do not knowingly seek to collect personal information directly from children under 13.

If you believe a child has submitted personal information to us without appropriate authorization, please contact service@pyxcxm.shop.

We will review the request and take appropriate action in accordance with applicable law.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

These third parties may have their own privacy policies and data-handling practices.

We encourage customers to review the privacy policies of third-party websites before submitting personal information.

This Privacy Policy does not govern websites or services that we do not operate or control.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.

When changes are made, the revised policy will be published on this page with an updated revision date.

We encourage visitors to review this page periodically for information about our privacy practices.

13. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or how to exercise your privacy rights, please contact us using the information below.

Brand: Pyxcxm

Operating Company: Shenzhen Xunxinda Technology Co., Ltd.

Website: https://pyxcxm.shop

Customer Support Email: service@pyxcxm.shop

Business Address:

Room 301, No. 10, Hebei Zhongxiang, Maantang Community, Bantian Street, Longgang District, Shenzhen, Guangdong 518129, China

We will review privacy-related inquiries and respond in accordance with applicable requirements.